For this reason, it will not appear in any feeds filtered for unread messages.

Once you have replied to a customer via direct message, the direct message conversation will be considered read until the customer replies. This note will not appear for direct message conversations starting from Instagram content.įor help setting up an Engage Feed to view your Facebook and Instagram direct messages, please visit the Help Center guide. While viewing a Facebook direct message conversation, you will notice an automated note from Facebook providing a link to the comment, highlighting that you are replying to a post or comment on your page. The same direct message conversation can be found natively.

Next, a new direct message conversation will be visible in Engage between your Channel and the customer. When you view the post natively (on Facebook or Instagram), there will be no visible notice that you have replied. The same notice will appear to all users in Engage. Once you have replied to a post, mention, comment, or reply, your Channel icon and name will appear below the item in Engage noting that you have replied by direct message. Click Message or press Cmd/Ctrl + Enter.Hover over the comment you would like to reply to.If you are viewing the comment in an Engage Feed, first click to expand the content in “detail view” then locate the comment. Locate the comment or reply on the associated post or mention.To reply to any individual comment or comment reply, please follow the steps below: Replying to Comments and Replies via Direct Message Click Send message (envelope icon) or press Cmd/Ctrl + Enter.In the pop-up, type your direct message reply.In the middle of the page, hover over the content.Click the post or mention to expand and open the content in “detail view”.For help setting up Engage feeds, please visit the Help Center guide. Locate the Facebook Page post or Instagram mention in an Engage feed.Replying to Posts and Mentions via Private Messageįollow the steps below to reply to any Facebook Page post or Instagram mention via private message. Please bear in mind that, while you cannot directly reply to Twitter content via direct message, you can choose to invite the customer to direct message. It’s only possible to reply to any conversation item via direct message once. When applicable content is displayed in Engage, you will have the option to reply via direct message for only 7 days. Instagram post/reel and comment mentions.

Comments on Facebook fan posts on your Page.

Comments and comment replies on your Facebook posts and Instagram posts/reels.

In Engage, you can choose to reply to the following content via direct message. What Content Can I Reply to via Direct Message?

Replying to Comments and Replies via Direct Message.

Replying to Posts and Mentions via Direct Message.

What Content Can I Reply to via Direct Message?.

Facebook auto reply all comments